urn:noticeable:projects:tdUgf5LRg5d9Xbco5zRkwww.edesk.com2024-04-24T14:07:17.646ZCopyright © eDeskNoticeablehttps://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/newspages/iSuTBzFmAJDlF3mojmQj/01h55ta3gsvwwdw59ay5g746j2-header-logo.pnghttps://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/newspages/iSuTBzFmAJDlF3mojmQj/01h55ta3gsvwwdw59ay5g746j2-header-logo.png#8e52ffffurn:noticeable:publications:aPZnSASv7gib6a9Zwzoh2024-04-22T13:21:00Z2024-04-24T14:07:17.646Z

We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters. This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the

<p>We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters. </p><p>This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the AI classification as a column. </p><p>You can also organise your Mailbox and work more efficiently by filtering the Mailbox based on classification. Just click the filter icon in the top nav and scroll down to AI classification. Create pinned filters so you can access them easily in future.</p>Clodagh Callan[email protected]urn:noticeable:publications:Ym5eK3DjNz4Bghon2fD62024-03-15T14:51:00Z2024-04-09T14:20:01.804Z

We have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag. Rules have not changed, just add a new

<p>We have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag.</p><p>Rules have not changed, just add a new condition to existing rules or crate a new one and select Fulfilment from the conditions dropdown and select an option/s.</p>Clodagh Callan[email protected]urn:noticeable:publications:k4EJd2b6BkYIFR29CcFt2024-03-15T12:16:10.885Z2024-03-15T12:24:44.759Z

We have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate. The Insights apps offers users a mobile version of the Insights section of the desktop app Users can see their

<p>We have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate.</p><p>The Insights apps offers users a mobile version of the Insights section of the desktop app</p><p>Users can see their Orders, Tickets and Feedback on the go.</p><p>The app is available to all users and can be downloaded from the iOS or Android app store.</p>Clodagh Callan[email protected]urn:noticeable:publications:DTUrjKFStyVm249NGtts2024-01-31T11:05:00Z2024-02-06T14:52:21.768Z

You might have noticed our new “Log in with Microsoft” option on your log in page. You can now authenticate your account with eDesk using your Microsoft account. What this means is that if the email address you currently use to log in to

<p>You might have noticed our new “Log in with Microsoft” option on your log in page. You<span style="color: rgb(65, 65, 65);"> can now authenticate your account with eDesk using your </span>Microsoft<span style="color: rgb(65, 65, 65);"> account. What this means is that if the email address you currently use to log in to eDesk is a </span>Microsoft<span style="color: rgb(65, 65, 65);"> account then you can now quickly login via “Log in with Microsoft”</span></p><p></p><figure><img src="https://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/publications/DTUrjKFStyVm249NGtts/01hn2qbqxz86b2z5hskr8xf35g-image.png" alt="" loading="lazy" title=""></figure><p></p>Darren Heaphy[email protected]urn:noticeable:publications:87DEjxhfyPlVC7CiIdjf2024-01-23T12:35:09.158Z2024-01-23T12:35:55.005Z

We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.

<p>We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.</p>Evan De Vere Hunt[email protected]urn:noticeable:publications:VRo1JfjqxnMrT4vEh3aX2023-12-04T14:21:35.167Z2023-12-04T14:32:41.252Z

The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep

<p>The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep your seller reputation high! </p><p>That’s why we added a dedicated “Negative Feedback” view in your mailbox, it’s a pre-filtered view of any negative feedback tickets from your connected eBay or Amazon stores. Those tickets will still appear in your mailbox as before, this new view means they’re less likely to be lost amongst any other support tickets you might have during these particularly busy periods. We hope you find it useful</p><p></p><figure><img src="https://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/publications/VRo1JfjqxnMrT4vEh3aX/01hgtkw24hrn59q1va1zeh3nf3-image.png" alt="" loading="lazy" title=""></figure><p></p>Product Team[email protected]urn:noticeable:publications:6RhIUoH9VG97PxJYWmfC2023-11-28T15:05:31.279Z2023-11-28T15:14:43.864Z

You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can: change quantities apply a global discount (percentage or

<p><span style="color: rgb(65, 65, 65);">You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can:</span></p><ul><li><p><span style="color: rgb(65, 65, 65);">change quantities</span></p></li><li><p><span style="color: rgb(65, 65, 65);">apply a global discount (percentage or fixed amount)</span></p></li><li><p><span style="color: rgb(65, 65, 65);">add shipping</span></p></li><li><p><span style="color: rgb(65, 65, 65);">charge taxes</span></p></li></ul><p><span style="color: rgb(23, 43, 77);">Once you’ve made the duplicate order a note will appear in eDesk, and you’ll also see a record on the order page on Shopify.</span></p><p>P.S. The feature is only enabled for admins by default. To enable it for other teammates your admins will need to enable the Shopify duplicates permission in the user permissions screen.</p>Evan De Vere Hunt[email protected]urn:noticeable:publications:GlropZAcW63hy934OI9L2023-11-28T14:49:20.654Z2023-11-28T15:02:32.661Z

Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both

<p><span style="color: rgb(55, 65, 81);">Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both countries.</span></p><p>You can now add Bol.com from our app store.</p><p><span style="color: rgb(55, 65, 81);">For a step-by-step guide on how to install and use bol.com, check out our </span><a href="https://support.edesk.com/connecting-bol-com-with-edesk?utm_source=noticeable&amp;utm_campaign=edesk.exciting-news-weve-just-launched-bol-com-on-our-app-store&amp;utm_content=publication+link&amp;utm_id=tdUgf5LRg5d9Xbco5zRk.iSuTBzFmAJDlF3mojmQj.GlropZAcW63hy934OI9L&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank"><span style="color: rgb(55, 65, 81);">latest support article</span></a><span style="color: rgb(55, 65, 81);">.</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:HxzOYtp6EL9KstXHUjAe2023-11-15T15:15:32.561Z2023-11-15T15:15:40.631Z

Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By

<p>Map your tracking codes to the correct tracking link.</p><p><span style="color: var(--text-primary);">eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By mapping tracking codes to carriers within eDesk, you can leverage the #tracking_code_link# snippet across templates, swiftly addressing "Where's my order?" questions. </span></p><p><span style="color: var(--text-primary);">With this enhancement, every "Where's my order?" becomes an opportunity to impress with speed and accuracy. The automatic update feature ensures future orders are linked correctly, making this a critical update for those looking to enhance productivity and customer satisfaction. The Tracking Code Mapping feature is more than just a convenience—it's a strategic advantage for eDesk users. I</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:HFO8sgi1jVqY2GbMhYWd2023-10-10T07:08:00Z2023-10-13T12:30:40.223Z

We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an advanced language detection feature to our AI-powered suggestions and responses, allowing you to leverage AI for your multi-lingual customer

<p>We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an <strong>advanced language detection feature to our AI-powered suggestions and responses</strong>, allowing you to leverage AI for your multi-lingual customer base!</p><hr><p><strong>What’s new?</strong><br><br>eDesk AI already suggests templates to agents based on AI classification, and if Handsfree is enabled, it responds to selected queries automatically. </p><p>With this new update, it goes a step further by detecting the language of incoming messages. It then <strong>suggests quick and suggested replies (Agent Assist) or sends automatic replies (Handsfree enabled)</strong> using the correct language version of the template you've created, just like the example below:<br></p><figure><img src="https://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/publications/HFO8sgi1jVqY2GbMhYWd/01hcd4a9asjc79eq4g2rtrjgpm-image.png" alt="" loading="lazy" title=""></figure><figure><img src="https://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/publications/HFO8sgi1jVqY2GbMhYWd/01hcd4bd80vqhkpv2c47h4bkqt-image.png" alt="AI suggested response" loading="lazy" title="AI suggested response"></figure><p></p><p>To find out more about how to use this, please read our helpful article <a href="https://support.edesk.com/language-detection-for-ai-responses?utm_source=noticeable&amp;utm_campaign=edesk.ai-agent-assit-and-handsfree-reply-suggestions-now-in-multiple-languages&amp;utm_content=publication+link&amp;utm_id=tdUgf5LRg5d9Xbco5zRk.iSuTBzFmAJDlF3mojmQj.HFO8sgi1jVqY2GbMhYWd&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">here</a>.<br><br>We hope you enjoy using this update! If you have any questions or need assistance, please don't hesitate to reach out to our support team. ✨💜</p><p></p>Noor Saleh[email protected]