We’re excited to introduce a new feature in Ava’s Flow Builder: Conditions-based logic. This enhancement allows you to create more dynamic and responsive chat flows by setting up IF statements within your Ava flows.

The first condition we’ve implemented is “Are agents available to chat?” This condition enables Ava to check the availability of human agents and decide whether to transfer the chat to an available agent or create a ticket for follow-up. This provides a more precise guarantee of agent availability compared to the Business Hours condition.

With this new feature, you can now tailor your chat experiences more effectively, ensuring better service and responsiveness for your customers.

Here’s a video walkthrough of how that change works: