We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not.

Before

eDesk would create a ticket when each call you received ended, causing an influx of tickets cluttering your Mailbox.

Now

When you receive a call, eDesk will give you the choice of whether you would like to create a ticket during the call or after it ends.

When you create a ticket during the call, you will be able to access the ticket from the dialler when the call is done.

You can find out more about this in section 03 of this article. 📚