Enhanced Chatbot Handling for Unknown Emails!
August 6th, 2024 at 4:24 PM
Improvement

We've improved our Chatbot! Now, if a customer triggers a ‘Select Order’ node but their email doesn't exist in eDesk, they're directed down the 'Order not selected' branch, allowing them to be passed to an agent or receive other messages from the Chatbot. Previously, a hardcoded message would end the chat, but this new solution offers a more seamless experience for your customer.
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