We’re excited to introduce a major update to Quick Reply, one of the AI-driven features in your AI Assist Pack. Quick Reply helps you respond to simple customer tickets directly from the inbox—no need to click into every single message. You’ll recognize it by the sparkle icon on each ticket.

What’s New?

• AI-Generated Responses

  Instead of relying on fixed templates, the updated Quick Reply now uses advanced AI to craft responses on the fly. This means every reply is tailored to each ticket’s context, using customer order information and content from your eDesk Content Hub.

• Context-Aware
  Quick Reply automatically references recent messages, shipping details, dispatch dates, and tracking links. Each response is personalized to the customer’s situation, saving you valuable time while maintaining a human touch.

• Faster Workflows
  With Quick Reply, you can handle simpler tickets instantly from the ticket list. No more clicking into individual conversations. Just review, send, and move on to the next item in record time.