When searching in the Mailbox, tickets of all statuses are returned, but spam was not easily identified.

We’ve now improved the visibility of tickets that were marked as spam in Mailbox so you can easily view them from your mailbox without having to click into the ticket.

Before

Spam did not have an icon to be easily identified, you had to hover over it or click into the ticket to know if this ticket was spam or not.

After

Spam can now be easily identified with this icon right from the mailbox. No need to click into the ticket anymore to identify it.