Hi there,

We have some important news that to share about using the Etsy integration in eDesk.

Etsy's API Update
In our continuous effort to safeguard shopper privacy, Etsy has announced a significant change. Starting from February 5, 2024, Etsy will limit access to buyer information, including email addresses, via their API for all third-party applications.

Which Third-Party Applications Are Affected?

This change isn't exclusive to eDesk; it will impact all third-party applications. This includes customer support helpdesk solutions, marketing platforms, and more, across the board.

How Will This Affect Your eDesk Experience?

From February 5, 2024, responding to Etsy buyers directly within eDesk will no longer be possible. But don't worry, you'll still receive incoming messages from Etsy buyers in the form of a ticket in eDesk. While direct replies are no longer available, you can assign tickets to agents, set SLAs, add order notes, and attach order numbers seamlessly.

If you have any questions or concerns about how these changes may impact your customer support management in eDesk, our friendly customer support team is here to help! Feel free to reach out anytime.

We appreciate your understanding and look forward to continuing supporting you and your business.