We are thrilled to introduce Ava, a cutting-edge virtual agent designed to handle up to 72% of your webstore queries instantly. Ava goes beyond the capabilities of a standard AI chatbot. By harnessing advanced AI, automation, and seamless integration with your eCommerce data, Ava delivers precise and prompt sales and support assistance around the clock.

Included with Ava are some key features that make Ava exceptional:

• The Content Hub: Where you train Ava to understand and respond accurately to customer inquiries.

• The Flow Builder: Where you design and direct Ava’s processes and workflows.

As a virtual agent working alongside your human team, Ava adheres to the same standards and metrics, ensuring seamless integration and accountability:

• Ticket Management: Ava generates tickets and manages ticket data efficiently.

• Monitoring: Ava’s performance can be tracked through a dedicated Chat Overview page.

• Quality Assurance: Ava’s responses are subject to quality checks via Reporting Extracts.

Early adopters have already experienced significant improvements with Ava, and we are eager to see the positive impact Ava will have on your business.