We are excited to announce the launch of eDesk AI and our latest AI-powered features!

From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This helps you reduce support center costs, improve speed, and boost customer engagement.

What does eDesk AI include?

AI Assist features are designed to dramatically enhance agent efficiency by analyzing the incoming customer message and sentiment and combining that with the customer’s order information to craft the perfect reply. All the agents have to do is review it and send it!

AI HandsFree accurately and immediately answers customer questions, reducing support volume and resolution times with no action needed from the agent!

✨AI-driven summaries and sentiment analysis

With AI Message Summary, agents can reduce the time they spend scanning and trying to understand messages from customers. Not only does it provide a concise explanation of the query, our AI can determine the sentiment of the customer (negative, neutral, or positive), and identify the root cause (like damaged product), so agents can digest the message and reply faster.

We are confident that eDesk AI will blow your mind! 🤯

Want to see how it works? You can try out or interactive demo. eDesk AI is available to all customers on our Performance+ plan and existing Enterprise customers, if you'd like to explore activating or test-driving eDesk AI on your own account, contact your Customer Success Manager or get in touch at [email protected]

If you want to find out more, please feel free to read our help articles here.