Some feedback we received from our customers was that you’d like more control over the types of notifications you receive on eDesk Chat when a new chat is initiated by your shopper or a new message comes in on an existing chat

We’ve added a whole range of sounds to choose from, from something seasonal like “Christmas Bells”, the nostalgic “8-Bit Alerts” or the loud “SMS 7” there’s something for everyone. Each user can choose their own sound preferences, simply go to your Profile page and click on Chat.

More information available on support guide at https://support.edesk.com/notifications-for-chat