We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters.

This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the AI classification as a column.

You can also organise your Mailbox and work more efficiently by filtering the Mailbox based on classification. Just click the filter icon in the top nav and scroll down to AI classification. Create pinned filters so you can access them easily in future.