We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on the right-hand side of every single ticket, so you can reply to your customers directly from eDesk with all the relevant context at hand. For pre-sales conversations, you will be notified of customer messages in the form of tickets, and have the ability to assign them to agents, add SLA and any notes. We’ll direct you to the right place to reply to the customer directly from within Etsy. If the conversation does convert to a sale, you can then attach an order number so you can manage the conversation from within eDesk.