Track Agent Performance with Improved Insights!
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Improvement
![](https://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/publications/bqG0b8mvpwNlNTRTo0VV/01j3j5sx11f4rcswd53hhgtpky-image.png)
Quickly view tickets resolved by each agent directly from your Insights dashboard.
Track the number of tickets resolved and the replies needed before resolution. Navigate to Insights > Agents > Tickets handled and use the drop-down options to access these new features.
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