We're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk, identifying the specific story was a challenge. With this update, we bring you the complete context by associating Instagram replies directly with the corresponding story.

Just like on Instagram, you have a 24-hour window to view the story within eDesk. This enhancement ensures that you stay in the loop and can engage more effectively with customers, providing a richer and more contextualized support experience.