In accordance with the Shopify Privacy API updates, your customers using our eDesk Chat widget that you’ve installed on your Shopify website must give consent to any 3rd party who is using cookies - as we do for Chat.

We’ve now added a field in Chat settings where you can add a link to your cookie policy when customizing your widget, to enable your customer to review your cookie policy before they make their decision.

What does this mean for me?

That means when a customer navigates to your Shopify store and wants to initiate a Chat with you using our Live Chat widget that you’ve installed in 1 click, they will see a checkbox below the name and email field that asks them if they “consent to the website cookie policy”.

What happens if the customer checks/doesn’t check the box?

Once the box is checked, we send that to the Shopify API and the customer can begin the Chat as normal. If they do not tick the box, the Chat will not start.