Great news! We’ve now added Macy’s Inc as a native integration on our App Store.

Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on top of tickets.

You'll also have the ability to choose whether you'd like to reply to the operator, customer or operator & customer.

To find out more about connecting to a Mirakl marketplace, check out our guide here.