To continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes.

Here’s a recap of what you can do:

Auto-assign WhatsApp messages to agents
Eliminate repetitive tasks and fairly distribute conversations to the support team, with the convenience of eDesk automations.

Auto-translating WhatsApp messages
Engage and delight customers, from any country, in any local language. Grow international without having to hire multilingual agents.

Business Insights
Our Enhanced reporting tools help business owners and leaders like you to have full visibility of their WhatsApp message volume, team performance, workload and growth.

Notes and Tags
Enhance team collaboration with our Notes feature and help your agents to classify WhatsApp messages with Tags, keeping their workload organized.

Live Chat-to-WhatsApp
Engage with your webstore visitors and offer them the option to chat with your team on their favorite messaging app as well.