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Pull Outlook emails from up to 10 different emails!
by Noor Saleh
If you use Microsoft 365 shared inboxes and want to pull emails from certain folders in certain Outlook email addresses, this update is for you.
You are now able to select up to 10 email addresses and for each email address, an Outlook
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eDesk AI just got smarter!
by Darren Heaphy
Great news. Our AI Assist and HandsFree classifications just got better. We’re adding over 15 new classifications. More classifications results in faster, smarter, better replies
By leveraging a broader set of classifications, we can1684330320000
Edit customer name in Customer View
by Noor Saleh
We’ve added the option where you can edit the customer’s name is Customer View in 1 quick step so you can identify the customer in your dashboard more accurately or even customize it.
Step by step guide:
Go to Customer View from the left
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Introducing eDesk AI ✨ The next generation of customer support is here!
by Noor Saleh
We are excited to announce the launch of eDesk AI and our latest AI-powered features!
From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This
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Add 'Talk to us on WhatsApp' CTA right on your live chat widget
by Noor Saleh
Over 2.24 billion people use WhatsApp monthly, making it one of the most popular global mobile messenger apps. Being available wherever your customers are and making it easy for them to reach you can maximize your support and boost your
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Improved filter modal for effortless data sorting in mailbox
by Noor Saleh
We've made some improvements to the filter modal to help you save time by quickly sorting and finding the data you need.
We've enhanced the quick filter icons/layout, moved the create filter button, and tidied up the saved filter options
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We've improved the way you collaborate using external messages
by Noor Saleh
We’ve improved some functionalities of external messages in eDesk so that you can collaborate more efficiently.
You can now add CC and BCC in the reply box to collaborate with others in your message. eDesk will also remember the email
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New filters and note-taking improvements in Customer View
by Noor Saleh
We're delighted to share an improvement update to eDesk's Customer View where you can now filter customers by channel they come from, their details, whether they have placed an order or whether they have created tickets, and
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Escalate to third parties safely with the ticket share feature
by Noor Saleh
We know that collaboration is key to providing exceptional customer support and growing businesses, not just with your teammates, but occasionally with external third parties too!
That’s why we’ve added a new ticket share option to our
