eDesk Updates

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We've added Shippingbo!

Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

We've added Shippingbo!

Introducing eDesk Talk 📞

Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack. The native

Introducing eDesk Talk 📞

We've added Sentiment to the Customer View

We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might have

Facebook got faster, we now support Sponsored Ads

A Sponsored Ad, also known as a boosted post or a Sponsored Message on Meta Ads Manager, can often result in discussion or interest from an engaged audience. Our updated integration will automatically surface those conversations in eDesk

We've improved the right hand panel

Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket. Now we’re surfacing more meaningful

We've improved the right hand panel

More eDesk Chat sound effects 🔊

Some feedback we received from our customers was that you’d like more control over the types of notifications you receive on eDesk Chat when a new chat is initiated by your shopper or a new message comes in on an existing chat We’ve

Elevate your customer intelligence with Segments

With Customer segmentation, customers who have similar characteristics or attributes will now be automatically grouped into a customer segment so you can quickly identify and serve them better! What is the value behind this? Assign custom

Elevate your customer intelligence with Segments

An updated Outlook integration (OAuth2)

We've updated our integration with Outlook to OAuth2. What does this update mean? Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and

An updated Outlook integration (OAuth2)

Introducing The Customer View

Available today on all accounts is the Customer View, this presents a full view of your shoppers and any engagement they’ve had with support. With the full context of your shoppers’ order and conversation history, your support agents can

Introducing The Customer View