eDesk Updates

www.edesk.com

New column "Tags"

by Clodagh Callan

Tags in eDesk can be used in a myriad of ways, from root cause selection to flagging escalations or brand segmentation to support level attribution. The eDesk Mailbox allows you to create custom layouts so that you can create the view you

AI Assist reply suggestions and Handsfree replies now work in multiple languages!

We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an advanced language detection feature to our AI-powered suggestions and responses, allowing you to leverage AI for your multi-lingual customer

AI Assist reply suggestions and Handsfree replies now work in multiple languages!

We've added ManoMano to our app store!

ManoMano is a European marketplace specializing in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain, and the UK. For a guide on how to install ManoMano, please follow

We've added ManoMano to our app store!

Introducing Report Extracts for powerful insights at your fingertips

With Report Extracts, you can now generate tailored CSV reports from eDesk about tickets, channels, agents, tags, and languages, so you can know your business more and provide exceptional customer service. Report Extracts are available

Introducing Report Extracts for powerful insights at your fingertips

eDesk AI now speaks your language!

by Evan De Vere Hunt, Senior Product Manager

We're thrilled to announce that eDesk AI is now available in German, French, Italian, and Spanish. With this improvement, you can enjoy AI-powered customer support in your preferred language. eDesk AI summaries, classifications and

AI Composer supports line breaks

by Darren Heaphy

Sometimes you might use AI Composer to rephrase a suggested response, or perhaps you’re copying and pasting from somewhere else. Now we’ve added support for line breaks so the AI composed response includes the breaks between paragraphs

Say hello to the AI Composer in your reply box!

Transform messages to your customers with the new AI Composer feature. Typing up a perfect response has never been easier - with any writing style. With the composer conveniently located in your reply box, you can highlight your message to

Sign in with Google

by Darren Heaphy

“Sign in with Google” means you can authenticate your account with eDesk using your Google account. What this means is that if the email address you currently use to log in to eDesk is a Google account then you can now log in to eDesk

Introducing Ticket Share for off-platform collaboration

by Darren Heaphy

We’re delighted to announce our new “Ticket Share” feature, which allows for off-platform escalation and collaboration with individuals, teams or companies outside of eDesk, who aren’t required to be set up as users on your account, and yet