eDesk Updates

www.edesk.com

We added a "Negative Feedback" view

by Product Team

The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep

Shopify duplicate order action

by Evan De Vere Hunt

You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can: change quantities apply a global discount (percentage or

Shopify duplicate order action

Exciting news! We've just launched Bol.com on our app store.

by Evan De Vere Hunt

Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both

Exciting news! We've just launched Bol.com on our app store.

Tracking Code Mapping

by Evan De Vere Hunt

Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By

Tracking Code Mapping

Copy Order and SKU to clipboard

by Darren Heaphy

If the order attached to the ticket shows the product SKU/s and/or the order number then you can copy that to your clipboard for searching or referencing in other systems (even if the SKU is too long show in the interface) 👍

You can now resize the chat widget icon

by Darren Heaphy

In addition to the range of configuration options of the widget icon (where to show, when to show it) we’ve now added the ability for you to resize it, this might be necessary when the widget icon is obscuring too much of your content. The

Elevate Your Customer Call Experience with Enhanced Voice ticket features

by Evan De Vere Hunt

We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you: Feature 1: Automatic Ticket Creation Now, for

Elevate Your Customer Call Experience with Enhanced Voice ticket features

We now show discounts and shipping prices on Magento orders

by Evan De Vere Hunt

When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.

We now show discounts and shipping prices on Magento orders

Respond to post sales questions from your buyers on Etsy

by Evan De Vere Hunt, Senior Product Manager

We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on

Respond to post sales questions from your buyers on Etsy