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Access 35+ new marketplaces with Octopia integration!
by Maura Cunningham
Did you know, with our Octopia integration, eDesk now connects to over 35 new marketplaces!
Along with Cdiscount and Bebeboutik, you can integrate with platforms like Onbuy, Darty, Wish, and Fruugo.
Explore the expanded possibilitiestimestamp1730913848579
Take Control of Your Gmail Read Status from eDesk!
by Maura C
Seamlessly sync your Gmail read statuses with eDesk.
Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled intotimestamp1730724552631
Join Our Q4 Product Town Hall webinar!
by Maura C
Join us for our Q4 Product Town Hall on November 5, 2024, at 3:00 PM GMT. We'll showcase the latest updates, preview upcoming features, and answer your questions. Don’t miss this opportunity to maximize your success with our tools—securetimestamp1729506292202
Webinar - Maximize Black Friday Sales with TikTok Shop
by Maura C
With TikTok Shop emerging as a major force in eCommerce, now is the perfect time to tap into its explosive growth.
If you’re not yet selling on TikTok Shop, join our exclusive webinar on 23rd October, 2024 at 4 PM (BST) to get ahead oftimestamp1728986280000
Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses
by Darren Heaphy
We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program.
Smart Reply empowers support agents
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Updated Chat Insights with Enhanced Chatbot Details!
by Maura C
Our latest update to Chat Insights now offers deeper analysis of your Chatbot usage.
Instantly see how many chats were fully handled by Ava, how many were managed (or missed) by agents, and how many tickets were created from live chatstimestamp1725379635387
CDiscount tracking now available!
by Maura C
We can now pull in tracking information for all your CDiscount orders, making it easier to respond to customers.
Use #tracking_code or #tracking_code_link snippets in your templates or directly in replies to quickly populate CDiscounttimestamp1725291625688
New User log report now available!
by Maura C
Our Report Extracts now include a 'User Log' report, allowing you to quickly generate detailed reports for all or individual users with just a few clicks.
We've retained the familiar column headings from the Enterprise reports, sotimestamp1724774233312
Enhanced chatbot Q&A report for deeper insights!
by Maura C
We've upgraded our chatbot Q&A report in report extracts with valuable new columns, including chat creation date, links to the widget, and most importantly, links to the content hub articles used, along with their confidence scores.
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