Create a ticket from the dialler - eDesk TalkWe’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not.
eDesk would create a ticket when each call you
Search bar added in Chat!Looking for something in your Chats? We’ve now made that possible!
You can now search by keywords possible in our new Chat search bar, check it out! 🔎
eDesk API integration v2We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store!
What does our API do?
📖 New Knowledge Base Theme added!We’ve added a slick new theme with an improved look, UI and categories to help you create and maintain a well-documented, easy-to-use and attractive Knowledge Base.
✔️ A few benefits of having a knowledge base:
Reduce support tickets by
Shopify Returns & Cancellations in eDeskGreat news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk
If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.
We've added Shippingbo! Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration!
Access all of your delivery information from the right-hand side of the
Introducing eDesk Talk 📞Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack.
We've added Sentiment to the Customer ViewWe recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might have
Facebook got faster, we now support Sponsored AdsA Sponsored Ad, also known as a boosted post or a Sponsored Message on Meta Ads Manager, can often result in discussion or interest from an engaged audience. Our updated integration will automatically surface those conversations in eDesk