Report on resolved tickets with Report ExtractsWe’ve added a new option when generating report Extracts. You can now generate a report based on Resolved tickets. So when selecting the date range, you can select whether to include tickets created between the dates or tickets resolved
Improved password security 🔐Recently we’ve added support for signing in with your Google or Microsoft credentials. For those logging into eDesk directly with your email address and password we’ve made two changes to improve your account security:
View Instagram Stories Alongside Customer MessagesWe're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk,
Log in with Microsoft You might have noticed our new “Log in with Microsoft” option on your log in page. You can now authenticate your account with eDesk using your Microsoft account. What this means is that if the email address you currently use to log in to
Important Etsy Integration AnnouncementHi there,
We have some important news that to share about using the Etsy integration in eDesk.
Etsy's API Update
In our continuous effort to safeguard shopper privacy, Etsy has announced a significant change. Starting from February 5,
Enhanced Mobile Chat ExperienceWe have made the chat widget more responsive to the screen size on mobile and added the option to minimize the window. Paired with the adjustable chat widget icon size, your customers will have a much more pleasant experience using chat
Amazon Fulfillment type on order panel
ImprovementWe now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.
Find reports quickly with Report Extract filtersAs your list of generated reports grows, find reports quickly based on specific criteria, making it a easier to locate and access the reports that matter most to you.
You can now filter by when the report was requested and the report
We added a "Negative Feedback" viewThe faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep