eDesk Updates

eDesk Updates

www.edesk.com

Streamlined TikTok Shop Order Adjustments

by Evan De Vere Hunt, Senior Product Manager
New
Integrations
Improvement
We’re excited to announce a new feature that lets you handle all TikTok Shop order adjustment actions—cancellations, refunds, returns, and replacements—directly in eDesk. No more hopping between multiple tools or windows! Why You’ll Love
Streamlined TikTok Shop Order Adjustments

Enhanced Quick Reply

by Evan De Vere Hunt, Senior Product Manager
We’re excited to introduce a major update to Quick Reply, one of the AI-driven features in your AI Assist Pack. Quick Reply helps you respond to simple customer tickets directly from the inbox—no need to click into every single message.
New
AI
Improvement

AI Translation is here!

by Evan De Vere Hunt
New
AI
We recently launched our AI-powered translation service, which offers improved fluency and grammatical accuracy on the standard eDesk translations your team is using.
AI Translation is here!

eDesk x ChannelEngine: Now Tracking Orders!

by Evan De Vere Hunt, Senior Product Manager
Good news for ChannelEngine users! eDesk now supports order tracking for ChannelEngine orders, giving you better visibility and more streamlined customer support. With this update, you can track shipments directly within eDesk, ensuring
New
Integrations

eDesk API Update: Improved Sales Order & Contact Filtering

by Evan De Vere Hunt, Senior Product Manager
We’ve enhanced the eDesk API with two key updates to give you more control and flexibility: Update Sales Order with Delivery Dates – You can now update sales orders with estimated delivery dates using the Update Sales Order
New

The expand option in Composer is now order and context aware

by Evan De Vere Hunt, Senior Production Manager
The Expand option is a great way to start with a quick shorthand message and let AI complete it for you. Now, it’s even more powerful—it can leverage order and ticket data to enhance your messages with greater accuracy and personalization.
New
AI

Enhance Your Security with Multi-Factor Authentication (MFA)

by Maura Cunningham
We’re excited to bring Multi-Factor Authentication (MFA/2FA) to eDesk! This powerful feature adds an extra layer of protection to your account by requiring a second step of verification during login. With MFA, you can safeguard
New

Cdiscount now supports tracking and attachments!

by Maura C
With the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support. Tracking details are now displayed for Cdiscount orders when available. Additionally, both incoming and outgoing
New

Octopia Integration now live!

by Maura C
We’re excited to launch our Octopia integration! You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk. Centralize your support and streamline workflows to
New