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Webinar - Master AI-Driven Support: Boost Productivity by 73%!
by Maura Cunningham
Discover how eDesk’s AI Assist can transform your support team’s efficiency. Some users have already boosted their ticket handling by 73%—equivalent to gaining an extra workday per agent every month!
In this exclusive masterclass, you’lltimestamp1733393400000
Pre-sales now powered by AI!
by Maura Cunningham
We’re excited to announce that our Pre-sales feature, now includes support for webstores and is powered by eDesk AI! This means you can engage with potential customers across even more platforms, providing timely answers to their queriestimestamp1732716761568
Enhance Your Security with Multi-Factor Authentication (MFA)
by Maura Cunningham
We’re excited to bring Multi-Factor Authentication (MFA/2FA) to eDesk!
This powerful feature adds an extra layer of protection to your account by requiring a second step of verification during login. With MFA, you can safeguardtimestamp1732641918240
Access 35+ new marketplaces with Octopia integration!
by Maura Cunningham
Did you know, with our Octopia integration, eDesk now connects to over 35 new marketplaces!
Along with Cdiscount and Bebeboutik, you can integrate with platforms like Onbuy, Darty, Wish, and Fruugo.
Explore the expanded possibilitiestimestamp1732206266630
Cdiscount now supports tracking and attachments!
by Maura C
With the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support.
Tracking details are now displayed for Cdiscount orders when available.
Additionally, both incoming and outgoingtimestamp1732036440459
Octopia Integration now live!
by Maura C
We’re excited to launch our Octopia integration!
You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk.
Centralize your support and streamline workflows totimestamp1730913848579
Take Control of Your Gmail Read Status from eDesk!
by Maura C
Seamlessly sync your Gmail read statuses with eDesk.
Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled intotimestamp1730724552631
Join Our Q4 Product Town Hall webinar!
by Maura C
Join us for our Q4 Product Town Hall on November 5, 2024, at 3:00 PM GMT. We'll showcase the latest updates, preview upcoming features, and answer your questions. Don’t miss this opportunity to maximize your success with our tools—securetimestamp1730383293955
Introducing the real-time Live dashboard
by Maura C
The Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen.
Track agent activity, ticket volumes, response times, chat, phone engagement and more
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