Shopify duplicate order action
IntegrationsYou can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can:
apply a global discount (percentage or
Exciting news! We've just launched Bol.com on our app store.
AnnouncementBol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both
Tracking Code Mapping
IntegrationsMap your tracking codes to the correct tracking link.
eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By
Copy Order and SKU to clipboardIf the order attached to the ticket shows the product SKU/s and/or the order number then you can copy that to your clipboard for searching or referencing in other systems (even if the SKU is too long show in the interface) 👍
You can now resize the chat widget iconIn addition to the range of configuration options of the widget icon (where to show, when to show it) we’ve now added the ability for you to resize it, this might be necessary when the widget icon is obscuring too much of your content.
Elevate Your Customer Call Experience with Enhanced Voice ticket featuresWe are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you:
Feature 1: Automatic Ticket Creation
We now show discounts and shipping prices on Magento ordersWhen Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.
Respond to post sales questions from your buyers on EtsyWe're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on
We've improved ticket summaries for longer threadsOur AI-powered summaries of tickets can generate recaps of a conversation which can then be embedded into the ticket itself, copied to your clipboard (to use in other systems) or simply read then dismissed. Sometimes though particularly