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Organise and report on AI classifications
by Clodagh Callan
We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters.
This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the
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Take action based on fulfillment method
by Clodagh Callan
We have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag.
Rules have not changed, just add a new
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eDesk Insights - the mobile app
by Clodagh Callan
We have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate.
The Insights apps offers users a mobile version of the Insights section of the desktop app
Users can see their
1706699100000
Log in with Microsoft
by Darren Heaphy
You might have noticed our new “Log in with Microsoft” option on your log in page. You can now authenticate your account with eDesk using your Microsoft account. What this means is that if the email address you currently use to log in to1706013309158
Amazon Fulfillment type on order panel
by Evan De Vere Hunt
New
Integrations
Improvement
We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.
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We added a "Negative Feedback" view
by Product Team
The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep1701183931279
Shopify duplicate order action
by Evan De Vere Hunt
New
Improvement
Integrations
You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can:
change quantities
apply a global discount (percentage or
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Exciting news! We've just launched Bol.com on our app store.
by Evan De Vere Hunt
New
Integrations
Beta
Announcement
Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both
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Tracking Code Mapping
by Evan De Vere Hunt
New
Announcement
Integrations
Map your tracking codes to the correct tracking link.
eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By
