1715354622600We’ve Upgraded eDesk AIby Evan De Vere HuntGreat news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,
1715354131752New snippet containing the product's marketplace linkby Darren HeaphyWe've added a new feature to help you manage customer messages more efficiently across all marketplaces. The product_marketplace_link snippet creates a direct link to your product on the marketplace. This functionality simplifies the
1713792060000Organise and report on AI classificationsby Clodagh CallanNewWe have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters. This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the
1710514260000Take action based on fulfillment methodby Clodagh CallanNewWe have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag. Rules have not changed, just add a new
1710504970885eDesk Insights - the mobile appby Clodagh CallanNewWe have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate. The Insights apps offers users a mobile version of the Insights section of the desktop app Users can see their
1709898864493Your Support Sidekick: The AI Assistant!by Evan De Vere HuntMeet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick by
1709898845114Empower Your Workflow: AI-Classification-Based Message Rulesby Evan De Vere HuntExciting news for streamlined efficiency! Soon, you'll be able to create message rules based on AI classifications. Respond, assign, tag, and automate more tasks effortlessly. This feature is your ticket to a smoother workflow, allowing you
1709898823775Extending classifications to all ticketsby Evan De Vere Hunt, Product ManagerWe're taking our ticket classification to the next level. Soon, eDesk's AI won't just stop at tickets with orders – it's diving deep into every ticket, ensuring that it identifies the root cause for all your incoming queries. That means
1709898800750Slash customer support volume with eDesk's AI Chatbotby Evan De Vere Hunt, Product ManagerGet ready for the biggest customer support upgrade you’ve ever seen. Our super-smart AI chatbot is here to lighten the load on your team and lend a hand, effortlessly solving your customer’s questions. It’s like having a new team member who
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