eDesk Updates

www.edesk.com

timestamp1738336367284

eDesk x ChannelEngine: Now Tracking Orders!

by Evan De Vere Hunt, Senior Product Manager

Good news for ChannelEngine users! eDesk now supports order tracking for ChannelEngine orders, giving you better visibility and more streamlined customer support. With this update, you can track shipments directly within eDesk, ensuring

timestamp1738317129976

eDesk API Update: Improved Sales Order & Contact Filtering

by Evan De Vere Hunt, Senior Product Manager

We’ve enhanced the eDesk API with two key updates to give you more control and flexibility: Update Sales Order with Delivery Dates – You can now update sales orders with estimated delivery dates using the Update Sales Order

timestamp1738170978612

The expand option in Composer is now order and context aware

by Evan De Vere Hunt, Senior Production Manager

The Expand option is a great way to start with a quick shorthand message and let AI complete it for you. Now, it’s even more powerful—it can leverage order and ticket data to enhance your messages with greater accuracy and personalization.

timestamp1734451413828

Webinar - Master AI-Driven Support: Boost Productivity by 73%!

by Maura Cunningham

Discover how eDesk’s AI Assist can transform your support team’s efficiency. Some users have already boosted their ticket handling by 73%—equivalent to gaining an extra workday per agent every month! In this exclusive masterclass, you’ll

timestamp1732716761568

Enhance Your Security with Multi-Factor Authentication (MFA)

by Maura Cunningham

We’re excited to bring Multi-Factor Authentication (MFA/2FA) to eDesk! This powerful feature adds an extra layer of protection to your account by requiring a second step of verification during login. With MFA, you can safeguard

timestamp1732641918240

Access 35+ new marketplaces with Octopia integration!

by Maura Cunningham

Did you know, with our Octopia integration, eDesk now connects to over 35 new marketplaces! Along with Cdiscount and Bebeboutik, you can integrate with platforms like Onbuy, Darty, Wish, and Fruugo. Explore the expanded possibilities

timestamp1732206266630

Cdiscount now supports tracking and attachments!

With the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support. Tracking details are now displayed for Cdiscount orders when available. Additionally, both incoming and outgoing

timestamp1732036440459

Octopia Integration now live!

We’re excited to launch our Octopia integration! You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk. Centralize your support and streamline workflows to

timestamp1730724552631

Join Our Q4 Product Town Hall webinar!

Join us for our Q4 Product Town Hall on November 5, 2024, at 3:00 PM GMT. We'll showcase the latest updates, preview upcoming features, and answer your questions. Don’t miss this opportunity to maximize your success with our tools—secure

Newer