timestamp1741626088031Watch our AI Assist webinar on-demand!by Maura CunninghamMissed our webinar on how AI can transform customer support? Watch the recording to discover real-world strategies, success stories, and a live demo of AI Assist in action. Learn how to boost efficiency and streamline support with
timestamp1739467700863Webinar March 6th : Maximize AI with eDesk - A guide for Support teamsby Maura CunninghamJoin our upcoming webinar to discover how AI can transform your customer support operations! Learn how eDesk’s AI Assist helps teams deliver faster, more empathetic responses, reduce repetitive tasks, and maintain brand
timestamp1739436807704Streamlined TikTok Shop Order Adjustmentsby Evan De Vere Hunt, Senior Product ManagerNewIntegrationsImprovementWe’re excited to announce a new feature that lets you handle all TikTok Shop order adjustment actions—cancellations, refunds, returns, and replacements—directly in eDesk. No more hopping between multiple tools or windows! Why You’ll Love
timestamp1738934735133Enhanced Quick Reply by Evan De Vere Hunt, Senior Product ManagerWe’re excited to introduce a major update to Quick Reply, one of the AI-driven features in your AI Assist Pack. Quick Reply helps you respond to simple customer tickets directly from the inbox—no need to click into every single message.
timestamp1738665539162AI Translation is here! by Evan De Vere HuntNewAIWe recently launched our AI-powered translation service, which offers improved fluency and grammatical accuracy on the standard eDesk translations your team is using.
timestamp1738336367284eDesk x ChannelEngine: Now Tracking Orders!by Evan De Vere Hunt, Senior Product ManagerGood news for ChannelEngine users! eDesk now supports order tracking for ChannelEngine orders, giving you better visibility and more streamlined customer support. With this update, you can track shipments directly within eDesk, ensuring
timestamp1738317129976eDesk API Update: Improved Sales Order & Contact Filteringby Evan De Vere Hunt, Senior Product ManagerWe’ve enhanced the eDesk API with two key updates to give you more control and flexibility: Update Sales Order with Delivery Dates – You can now update sales orders with estimated delivery dates using the Update Sales Order
timestamp1738170978612The expand option in Composer is now order and context awareby Evan De Vere Hunt, Senior Production ManagerThe Expand option is a great way to start with a quick shorthand message and let AI complete it for you. Now, it’s even more powerful—it can leverage order and ticket data to enhance your messages with greater accuracy and personalization.
timestamp1734451413828Webinar - Master AI-Driven Support: Boost Productivity by 73%!by Maura CunninghamDiscover how eDesk’s AI Assist can transform your support team’s efficiency. Some users have already boosted their ticket handling by 73%—equivalent to gaining an extra workday per agent every month! In this exclusive masterclass, you’ll
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