eDesk Updates

eDesk Updates

www.edesk.com

Webinar March 6th : Maximize AI with eDesk - A guide for Support teams

by Maura Cunningham
Join our upcoming webinar to discover how AI can transform your customer support operations! Learn how eDesk’s AI Assist helps teams deliver faster, more empathetic responses, reduce repetitive tasks, and maintain brand
Announcement

Streamlined TikTok Shop Order Adjustments

by Evan De Vere Hunt, Senior Product Manager
New
Integrations
Improvement
We’re excited to announce a new feature that lets you handle all TikTok Shop order adjustment actions—cancellations, refunds, returns, and replacements—directly in eDesk. No more hopping between multiple tools or windows! Why You’ll Love
Streamlined TikTok Shop Order Adjustments

eDesk x ChannelEngine: Now Tracking Orders!

by Evan De Vere Hunt, Senior Product Manager
Good news for ChannelEngine users! eDesk now supports order tracking for ChannelEngine orders, giving you better visibility and more streamlined customer support. With this update, you can track shipments directly within eDesk, ensuring
New
Integrations

Webinar - Master AI-Driven Support: Boost Productivity by 73%!

by Maura Cunningham
Discover how eDesk’s AI Assist can transform your support team’s efficiency. Some users have already boosted their ticket handling by 73%—equivalent to gaining an extra workday per agent every month! In this exclusive masterclass, you’ll
Announcement

Access 35+ new marketplaces with Octopia integration!

by Maura Cunningham
Did you know, with our Octopia integration, eDesk now connects to over 35 new marketplaces! Along with Cdiscount and Bebeboutik, you can integrate with platforms like Onbuy, Darty, Wish, and Fruugo. Explore the expanded possibilities
Announcement

Join Our Q4 Product Town Hall webinar!

by Maura C
Join us for our Q4 Product Town Hall on November 5, 2024, at 3:00 PM GMT. We'll showcase the latest updates, preview upcoming features, and answer your questions. Don’t miss this opportunity to maximize your success with our tools—secure
Announcement

Webinar - Maximize Black Friday Sales with TikTok Shop

by Maura C
With TikTok Shop emerging as a major force in eCommerce, now is the perfect time to tap into its explosive growth. If you’re not yet selling on TikTok Shop, join our exclusive webinar on 23rd October, 2024 at 4 PM (BST) to get ahead of
Announcement

Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

by Darren Heaphy
New
Announcement
AI
We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program. Smart Reply empowers support agents
Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

New User log report now available!

by Maura C
Our Report Extracts now include a 'User Log' report, allowing you to quickly generate detailed reports for all or individual users with just a few clicks. We've retained the familiar column headings from the Enterprise reports, so
New
Announcement