We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program.

Smart Reply empowers support agents by automatically generating contextually relevant, empathetic responses. Using advanced AI technology, Smart Reply leverages the key ticket data - including the full conversation history, customer details, order information, and specific products - combined with your brand’s custom training and tone of voice. The result is responses that not only improves agent productivity but also enhance the customer experience by being tailored to each unique situation.