eDesk Updates

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We’ve Upgraded eDesk AI

by Evan De Vere Hunt

Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,

New snippet containing the product's marketplace link

by Darren Heaphy

We've added a new feature to help you manage customer messages more efficiently across all marketplaces. The product_marketplace_link snippet creates a direct link to your product on the marketplace. This functionality simplifies the

We've improved ticket loading times by 40%

by Darren Heaphy

Great news—we've improved our ticket loading speeds by 40%+! Following your feedback, we've invested heavily in our infrastructure and implemented advanced technologies to boost performance. This means faster ticket access for you,

Organise and report on AI classifications

by Clodagh Callan

We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters. This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the

Organise and report on AI classifications

Gathering customer satisfaction feedback

by Clodagh Callan

Did you know you can request feedback on the service provided by your agents after a ticket has been marked as Resolved? This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback

Gathering customer satisfaction feedback

Easier to manage Report Extracts!

by Clodagh Callan

We know the list of reports was difficult to manage as more reports were generated and old ones expired so we have added a new tab for expired reports. Within the expired tab, you can now delete individual ones or in bulk. Keep an eye

Easier to manage Report Extracts!

Take action based on fulfillment method

by Clodagh Callan

We have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag. Rules have not changed, just add a new

Take action based on fulfillment method

eDesk Insights - the mobile app

by Clodagh Callan

We have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate. The Insights apps offers users a mobile version of the Insights section of the desktop app Users can see their

eDesk Insights - the mobile app

Break down language barriers with AI Translation.

by Evan De Vere Hunt, Product Manager

Speak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language

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