eDesk Updates

We've improved the right hand panel

by Noor Saleh
New
Improvement
Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket. Now we’re surfacing more meaningful

More eDesk Chat sound effects πŸ”Š

by Noor Saleh
Some feedback we received from our customers was that you’d like more control over the types of notifications you receive on eDesk Chat when a new chat is initiated by your shopper or a new message comes in on an existing chat We’ve
Improvement

An updated Outlook integration (OAuth2)

by Noor Saleh
Improvement
Integrations
We've updated our integration with Outlook to OAuth2. What does this update mean? Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and

Create contact forms

by Noor Saleh
New
Improvement
You can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form πŸ‘‰ Here’s a more detailed guide from

Creating a tag directly from Mailbox πŸ”–

by Noor Saleh
Improvement
In addition to improving the presentation of tags within the Mailbox menu, you can now create a tag without needing to access the Settings page! Simply click on the New Ticket dropdown from the top right corner of your Mailbox, and select

Password protection for your Knowledge Base πŸ”

by Noor Saleh
Improvement
Restrict access to your Knowledge Base library by enabling our new password page - a landing page that adds password protection to your library. The password can be shared with agents or customers who you want to allow to view your

New and improved Mailbox notifications for better collaboration!

by Noor Saleh
Improvement
Our latest improvements to eDesk Notifications now allow you to receive in-app notifications for @mentions, assigned tickets and notes left on assigned tickets - making collaboration and staying on top of tickets easier! To enable it,

Welcome to our new release notes πŸŽ‰

by Darren Heaphy
After listening to customer feedback we decided it’s about time we created a dedicated space to changes to eDesk. Our goal here is to communicate any improvements, notable fixes or new features and integrations that the team have released.
Announcement