eDesk Updates

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We've improved the right hand panel

Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket. Now we’re surfacing more meaningful

We've improved the right hand panel

More eDesk Chat sound effects 🔊

Some feedback we received from our customers was that you’d like more control over the types of notifications you receive on eDesk Chat when a new chat is initiated by your shopper or a new message comes in on an existing chat We’ve

An updated Outlook integration (OAuth2)

We've updated our integration with Outlook to OAuth2. What does this update mean? Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and

An updated Outlook integration (OAuth2)

Create contact forms

You can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form 👉 Here’s a more detailed guide from

Create contact forms

Creating a tag directly from Mailbox 🔖

In addition to improving the presentation of tags within the Mailbox menu, you can now create a tag without needing to access the Settings page! Simply click on the New Ticket dropdown from the top right corner of your Mailbox, and select

Creating a tag directly from Mailbox 🔖

Password protection for your Knowledge Base 🔐

Restrict access to your Knowledge Base library by enabling our new password page - a landing page that adds password protection to your library. The password can be shared with agents or customers who you want to allow to view your

Password protection for your Knowledge Base 🔐

New and improved Mailbox notifications for better collaboration!

Our latest improvements to eDesk Notifications now allow you to receive in-app notifications for @mentions, assigned tickets and notes left on assigned tickets - making collaboration and staying on top of tickets easier! To enable it,

New and improved Mailbox notifications for better collaboration!

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