AI Assist reply suggestions and Handsfree replies now work in multiple languages!

We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an advanced language detection feature to our AI-powered suggestions and responses, allowing you to leverage AI for your multi-lingual customer base!

What’s new?

eDesk AI already suggests templates to agents based on AI classification, and if Handsfree is enabled, it responds to selected queries automatically.

With this new update, it goes a step further by detecting the language of incoming messages. It then suggests quick and suggested replies (Agent Assist) or sends automatic replies (Handsfree enabled) using the correct language version of the template you've created, just like the example below:

AI suggested response

To find out more about how to use this, please read our helpful article here.

We hope you enjoy using this update! If you have any questions or need assistance, please don't hesitate to reach out to our support team. ✨💜