Great news. Our AI Assist and HandsFree classifications just got better. We’re adding over 15 new classifications. More classifications results in faster, smarter, better replies

By leveraging a broader set of classifications, we can offer more precise and targeted solutions to a wider range of situations. This empowers our AI Assist and HandsFree features to deliver intelligent responses, ensuring that your queries are addressed promptly and effectively. For instance, we've introduced new classifications in eDesk to detect whether a customer's complaint about a faulty item includes a photo attachment. This allows you to provide tailored suggested responses based on whether a photo is attached or not, therefore streamlining the conversation process for you with reduced effort.

To learn more about our AI Classifications and how to set them up, see our support article here