A Sponsored Ad, also known as a boosted post or a Sponsored Message on Meta Ads Manager, can often result in discussion or interest from an engaged audience. Our updated integration will automatically surface those conversations in eDesk alongside replies to posts, mentions or DM’s.

The integration itself is a lot faster - this means that conversations with your audience via Messenger are near realtime and no longer experience a delay 🙌

To learn how to connect Facebook to eDesk here’s our support guide