Tags in eDesk can be used in a myriad of ways, from root cause selection to flagging escalations or brand segmentation to support level attribution. The eDesk Mailbox allows you to create custom layouts so that you can create the view you want. We’ve now added a new column, called Tags, which means you can, at a glance, see which tickets have which tags

To learn more about tags, here’s our support article. To learn more about customising your mailbox, here’s our how-to guide.