We’ve added a new option when generating report Extracts. You can now generate a report based on Resolved tickets. So when selecting the date range, you can select whether to include tickets created between the dates or tickets resolved between the dates.

We’ve also made some additional improvements:

• The most recent reports will be shown at the top by default.

• Time (duration) columns will be shown as hh:mm:ss which is more useful when manipulating the data.