You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can:

• change quantities

• apply a global discount (percentage or fixed amount)

• add shipping

• charge taxes

Once you’ve made the duplicate order a note will appear in eDesk, and you’ll also see a record on the order page on Shopify.

P.S. The feature is only enabled for admins by default. To enable it for other teammates your admins will need to enable the Shopify duplicates permission in the user permissions screen.