The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep your seller reputation high!

That’s why we added a dedicated “Negative Feedback” view in your mailbox, it’s a pre-filtered view of any negative feedback tickets from your connected eBay or Amazon stores. Those tickets will still appear in your mailbox as before, this new view means they’re less likely to be lost amongst any other support tickets you might have during these particularly busy periods. We hope you find it useful